My next installment in Handmade Kids Tips is customer service.
Customer service, customer service, customer service! I can’t emphasise it enough.
Good customer service speaks volumes. I am always amazed when I shop online at just how many businesses don’t offer this. It is frustrating as a customer when you don’t know what is going on, speaking from experience :).
The successful WAHM businesses out there I can pretty much guarantee offer good customer service. Mums will always recommend stores and products to other mums. Give them a great customer experience and they will tell their friends and they will be your repeat customers.
Some little things you can do to give good customer service are:
- Make sure you confirm when an order is received.
- When you send out an order let them know it is on their way and how long they can expect it to take.
- Make sure you respond to email queries in a timely manner.
- Have your contact details on your website, make sure it includes a telephone number so if someone needs to they can get in contact with you quickly.
- If there is an issue with an order, you can’t fill it, something is not quite right, always let your customer know immediately. There is nothing worse than waiting days for an order to arrive to discover it hasn’t cause it was out of stock, but no one bothered to tell you.
And today’s tip is brought to you by a frustrated shopper who has just encountered all of that and just wants her order 🙁
